BondBack

Contact BondBack

General enquiries, press, partnerships, and support for Australia's bond cleaning network

Use the form below for anything that isn't a quote request or a supplier listing. We route these enquiries by hand to the right person on the BondBack team.

Send us a message

Use this form for general enquiries — partnerships, press, support, or anything else about BondBack. We'll route it to the right person.

By sending this message you agree to our handling of your details as described in the Privacy Policy and the Terms of Use.

Thanks — we'll get back to you within two business days. A BondBack team member will follow up by email. If you don't hear from us, check spam or send a follow-up.
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Frequently Asked Questions

How quickly will you respond?

Within two business days. Every contact-form submission is reviewed by a team member and routed to the person who owns that topic — partnerships go to the operations lead, press to the comms lead, and support questions to the customer success team.

Should I use the quote or cleaner form instead?

Yes, if your enquiry fits one of those. Tenants moving out should request a quote on the relevant city page — the team covering that city will email you a fixed price. Cleaning businesses wanting to be listed should use the BondBack for Cleaners form on the supplier signup page. This contact form is for everything else.

How does BondBack handle my contact details?

We keep what you submit so we can reply, review it, and route it to the right BondBack team member. We don't sell contact form data or share it with third parties for marketing. Read the full Privacy Policy for the fields we store, optional notification sharing, and deletion requests.

Explore the BondBack Cluster

From a general contact enquiry to the most relevant part of the BondBack cluster — pricing, the renter process, the room-by-room checklist, your nearest city page, or the supplier signup.

End of Lease Cleaning — Australia's bond cleaning hub The Australia-wide hub: what's included, what it costs, and how the process works. Bond Cleaning Cost Guide — pricing for every Australian city Compare pricing across Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart. How Bond Cleaning Works — booking to exit inspection Step-by-step process and how to maximise your bond return. BondBack for Cleaners — list your cleaning business Cleaning company signup — list yourself on the BondBack directory once vetted. Bond Cleaning Checklist — printable room-by-room tasks Printable room-by-room tasks built around the most common bond deduction triggers. Bond-Back Guarantee — what's covered and how to invoke What the BondBack re-clean promise covers, the response window, and the exclusions. Sydney bond cleaning pricing & NSW Fair Trading rules Sydney pricing tiers by property size and NSW Fair Trading bond claim window. Melbourne bond cleaning pricing & RTBA / VCAT rules Melbourne pricing tiers and the RTBA / VCAT evidence standard for Victorian bonds. Bond Cleaning Tenant Rights FAQ What landlords can and cannot deduct from your bond. Rental Inspection Guide — what agents check at move-out What agents compare at the exit inspection and how to prepare.